Support & Help Center

Dedicated support for research institutions and authorized organizations using Exania AI services

Research AI Services Comparison

Exania AI

Research-Focused AI

  • Specialized for research institutions
  • NVIDIA H200 Infrastructure
  • Offline computing capability
  • Blockchain validation
  • Full model access & customization

OpenAI

General Purpose AI

  • Limited research capabilities
  • A100 Infrastructure
  • Cloud-only deployment
  • Standard security
  • Limited model customization

Google AI

Enterprise AI

  • General enterprise focus
  • TPU Infrastructure
  • Cloud-only deployment
  • Enterprise security
  • Partial model customization

Azure AI

Cloud AI Platform

  • Mixed-use platform
  • H100 Infrastructure
  • Hybrid deployment
  • Enterprise security
  • Limited customization
Advanced Features Exania AI Others
Offline Research Computing
Blockchain Data Validation
Research Institution Focus
Professional Media Generation

Note: All Exania AI models are experimental and under continuous development to ensure cutting-edge research capabilities.

Frequently Asked Questions

Eligibility

Questions about who can use our services

Technical Requirements

Infrastructure and setup questions

Account & Billing

Payment and account management

Eligibility Questions

Who can use Exania AI services?

Our services are exclusively available to:

  • • Government Agencies
  • • Research Institutions
  • • Accredited Universities
  • • Biotechnology Organizations

Organizations must be registered in the United Kingdom or Canada.

How is eligibility verified?

We verify eligibility through:

  • • Official organization email domain
  • • Valid operating licenses
  • • Registration documentation
  • • Compliance verification process

Technical Requirements

What are the minimum infrastructure requirements?

  • • 32-core CPU infrastructure
  • • 256GB RAM minimum
  • • 2TB NVMe SSD storage
  • • GPU cluster with minimum 4x A100 or equivalent
  • • 10Gbps network connection

How does offline mode work?

Exania Orbe can be fully downloaded and installed locally, allowing for:

  • • Complete offline operation
  • • Secure data processing
  • • Local knowledge base utilization
  • • Controlled updates via secure channels

Account & Billing Questions

How does the pricing work?

Pricing is customized based on:

  • • Selected model configuration
  • • Infrastructure requirements
  • • Usage volume
  • • Support level needed

Contact our sales team for a detailed quote based on your needs.

What is the verification deposit?

A verification deposit is required to:

  • • Confirm payment source authenticity
  • • Verify organization identity
  • • Ensure billing compliance

The deposit is fully refundable if eligibility cannot be verified.

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Contact Support

Note: Support requires authentication. Please sign in to access personalized assistance.

Contact & Support

Initial Inquiry

Not a client yet? Submit your inquiry and check your organization's eligibility.

To ensure authenticity, this form will open your email client to send from your official institutional address.

Must be an official institutional email

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Client Support Access

Already a client? Sign in to access dedicated support services.

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Support Portal Features

  • Create and track support tickets
  • Live chat with technical experts
  • Access detailed documentation
  • Schedule video consultations

Emergency Support

For critical issues, verified clients can contact our emergency support: helpdesk@exohood.com

Support Service Levels

Standard Support

  • Email support
  • 48h response time
  • Basic documentation
Recommended

Premium Support

  • 24/7 priority support
  • 4h response time
  • Dedicated account manager

Enterprise Support

  • Custom SLA
  • On-site support
  • Training & consulting

Service Verification & Contracting Process

1. Initial Eligibility Check

  • Verify organization type and jurisdiction
  • Validate institutional email domain
  • Preliminary compliance assessment

2. Required Documentation

  • Organization registration documents
  • Valid operating licenses
  • Compliance certificates
  • Research credentials (if applicable)

3. Technical Assessment

  • Infrastructure verification
  • Security requirements check
  • Network capability evaluation

4. Service Configuration

  • Model selection and customization
  • Resource allocation planning
  • Support tier selection

5. Payment Verification

  • Initial verification deposit
  • Payment source validation
  • Organization payment matching

6. Service Activation

  • Account creation and setup
  • Initial training session
  • System integration support

Verification Requirements

  • All documents must be current and valid
  • Organization details must match across all documentation
  • Payment sources must be verified institutional accounts

Processing Times

  • Initial eligibility check: 1-2 business days
  • Document verification: 3-5 business days
  • Full service activation: 5-10 business days

Experimental Models & Applications

Our experimental AI models are specifically designed for research institutions and professional media production, with continuous development and improvements.

Research-Focused Models

Exania Orbe

Advanced offline research computing platform

  • 200TB training data
  • 1,500+ research papers trained
  • Fully downloadable system
  • Blockchain validation

ConnectEQ

Experimental emotional intelligence research

  • Advanced sentiment analysis
  • Emotional pattern recognition
  • Behavioral research applications
  • Continuous learning system

Exania Analytics

Social interaction research platform

  • Communication pattern analysis
  • Behavioral data collection
  • Interaction modeling
  • Social dynamics research

Professional Media Models

GINETTE

Graphic Intelligence Engine for Transformative Technology Experience

Alpha+1

Text/Image Generator

Experimental
Beta+1

Text/Video Generator (3s)

Experimental
Charlie+1

Text/Video Generator (10s)

Experimental
Delta+1

Text/Video Generator (30s) with Sound

Experimental
Elissa+1

Text/Music Generator (30s)

Experimental
Ne+XT1

Combined Model (In Development)

Development
Industry Applications
  • Film & Television Production
  • Video Game Development
  • Music Video Production
  • Professional Animation
Technical Capabilities
  • Real-time physics simulation
  • Procedural content generation
  • AI-assisted design tools
  • Cross-platform compatibility

Important Notes

  • All models are in experimental phase and under continuous development
  • Access restricted to verified research institutions and professional media organizations
  • Professional media models are exclusively for licensed entertainment industry use
  • Regular updates and improvements based on research findings and user feedback

Documentation & Technical Resources

Comprehensive documentation and technical support for verified organizations

API Documentation

  • Complete API reference
  • Code examples
  • Integration guides
  • SDK documentation

Technical Guides

  • Implementation guides
  • Best practices
  • Configuration tutorials
  • Security guidelines

Research Resources

  • Research papers
  • Model documentation
  • Case studies
  • Technical specifications

Technical Support Resources

Support Channels

Support Tickets

24/7 technical support ticket system

Video Consultations

Scheduled technical consultations

Live Chat Support

Real-time technical assistance

Support Coverage

Support Hours
  • Standard Support: 9:00 - 17:00 GMT
  • Premium Support: 24/7
  • Emergency Line: 24/7
Response Time SLAs
  • Critical Issues: 1 hour
  • High Priority: 4 hours
  • Normal Priority: 24 hours

Access Requirements

All documentation and technical support resources require verified institutional credentials. Access is granted only to authorized organizations in the United Kingdom and Canada.