Existing project
Open a request when a live agent, workflow, lead route or integration needs review.
Open requestExania Support Center
Professional support for live AI agents.
Get expert help for Exania website chatbots, WhatsApp AI agents, lead qualification, booking assistants, knowledge base bots, e-commerce assistants, internal copilots, reports and automation systems.
Product-aware supportSecure request handlingPriority by impact
Support paths
Choose the right route.
Use the support request for existing projects, the client portal for account access, or the start flow when you need a new build, upgrade or scope change.
Account access
Use the client portal for login, billing, project access and account-related actions.
LoginNew build or upgrade
Use the start flow for new agents, upgrades, extra channels, larger workflows or custom automation.
Start projectService status
Check public service health before opening an urgent ticket about availability.
View statusSupport request
Send the details once. We route it properly.
A good request includes the affected product, priority, channel, business impact and examples. That gives Exania the context needed to review the issue faster.
Covered products
Support aligned with every Exania service.
Each support request is mapped to the product, channel and plan so the right type of review can happen.
Website AI Chatbot
Widget visibility, answer quality, lead capture and page guidance.
WhatsApp AI Agent
Conversation flow, handoff logic, reminders, templates and delivery checks.
Lead Qualification
Scoring logic, required questions, routing, CRM mapping and alerts.
Booking Assistant
Availability rules, calendar handoff, confirmations and booking instructions.
Knowledge Base Bot
Document updates, source quality, FAQs, policies and safer response boundaries.
E-commerce Assistant
Product guidance, stock questions, order support, shipping answers and conversion flow.
Internal AI Copilot
Internal knowledge, summaries, document support, team workflows and access rules.
Reports and Automation
CRM, email, forms, sheets, dashboards, webhooks and operational workflows.
Plan coverage
Care plans define priority and scope.
Support is strongest when the request matches the purchased package. Larger changes, new channels and advanced integrations may require an upgrade or new scope.
| Plan | Monthly care | Best for | Typical support | Outside default scope |
|---|---|---|---|---|
| Micro Bot $79/month | Basic monitoring | Simple website FAQ bot | Small answer corrections, basic lead capture checks, simple guidance | WhatsApp, CRM, advanced automations |
| Launch Bot $149/month | Standard care | Professional website bot | Answer improvements, lead notifications, bilingual adjustments, launch checks | Heavy document ingestion, multiple channels |
| Growth Agent $299/month | Growth care | Sales, booking and lead qualification | Monthly optimization, routing support, CRM or WhatsApp checks, performance review | Large backend systems, unlimited changes |
| Automate System $599/month | Automation care | Connected workflows and internal processes | Workflow monitoring, integration troubleshooting, report checks, priority review | New large features outside agreed scope |
| Enterprise AI From $999/month | Custom care | Advanced multi-agent systems | Priority support, custom workflows, security review, deeper optimization | Anything outside the signed enterprise scope |
Process
From request to resolution.
Clear context helps Exania diagnose the exact layer affected: content, prompt, widget, workflow, integration, provider or user access.
1
Submit context
Include the product, channel, priority, business impact, examples and expected result.
2
Triage by impact
The request is reviewed as guidance, standard support, high priority or critical production issue.
3
Diagnose the system
We check the agent configuration, prompt, knowledge base, widget, workflow, integration or usage limits.
4
Apply the right action
Small fixes may be included in care plans. Bigger changes are scoped as upgrades or add-ons.
FAQ
Common support questions.
These answers help you decide whether to open a support request, check the status page or start a new scope.
The agent is answering incorrectly
Send the exact user question, the wrong answer, the correct answer and the source where the correct information appears. Most answer issues improve through knowledge updates, stronger rules or prompt refinement.
Leads or bookings are not arriving
Include the destination email, CRM, calendar, field names, timestamps and an example conversation. We may need to review routing, webhook, permissions or provider status.
I need to add more services or documents
Small updates can often be handled inside the monthly care plan. Large document sets, new product lines or major flow changes may require a new scope.
Can Exania guarantee more sales?
No AI system can guarantee sales. Exania improves response speed, lead capture, qualification and automation, but results depend on traffic, offer quality, pricing, demand and follow-up.
Need a bigger change?
Turn support into an upgrade when the business has grown.
If you need a new channel, more automations, advanced integrations, private knowledge workflows or a larger AI system, start a new scope and Exania will recommend the right package.