Exania Support Center

Support for AI agents that actually work.

Get help with Exania website chatbots, WhatsApp AI agents, lead qualification, booking flows, internal copilots, e-commerce assistants, reports and business automations. This page explains how support works before, during and after your project.

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Setup guidance Launch support Monthly optimization
Support snapshot

Built around the full AI agent lifecycle.

We support the discovery, build, launch and improvement process. The goal is simple: keep your agent useful, safe, clear and connected to the business outcome you paid for.

Best channelStart portal
Main CTAHire Exania
CoverageAll plans
PriorityBy plan
Quick actions

Choose the right next step.

Whether you are evaluating Exania, launching your first bot or managing a live automation system, these are the fastest routes.

Start a project

Use this if you want to hire Exania, choose a package or request a quote for a custom system.

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Client login

Use this if you already have access to your Exania client area or project dashboard.

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Try Exania

Use the free preview to ask a few questions and understand how an AI agent can help your business.

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Compare plans

Review Micro, Launch, Growth, Automate and Enterprise before starting your project.

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What we support

Support coverage by service.

Exania support is designed for practical AI systems that interact with customers, internal teams and business tools.

Website AI Chatbots

Support for web installation, FAQs, business knowledge, lead capture, tone corrections and website visibility issues.

  • Widget installation checks
  • Answer quality improvements
  • Lead capture testing

WhatsApp AI Agents

Support for message flows, qualification questions, handoff logic, reminders and connection with approved providers.

  • Flow review
  • Handoff rules
  • Delivery troubleshooting

Lead Qualification

Support for scoring logic, required questions, routing, email notifications, CRM mapping and sales readiness.

  • Qualification criteria
  • CRM field mapping
  • Sales alerts

Booking Agents

Support for appointment requests, calendar handoff, booking confirmation text and availability instructions.

  • Booking prompts
  • Calendar connection checks
  • Confirmation rules

Knowledge Base Bots

Support for documents, PDFs, service pages, policies, internal instructions and outdated knowledge corrections.

  • Document updates
  • Source quality review
  • Safer response boundaries

Automation Systems

Support for CRM, email, forms, sheets, dashboards, reports, workflow errors and tool connection changes.

  • Workflow monitoring
  • Integration review
  • Monthly optimization
Support by plan

What each care plan usually includes.

The monthly care plan keeps the AI agent active, monitored and improved. Exact limits can be defined in your order form or project agreement.

Plan Monthly care Best for Typical support coverage Not included by default
Micro Bot
$79/month		 Basic monitoring Simple website FAQ bot Basic uptime checks, small text corrections, simple lead capture checks WhatsApp, CRM, advanced integrations, complex automation
Launch Bot
$149/month		 Standard care Professional website bot Answer improvements, lead notifications, small monthly changes, setup guidance Heavy document work, custom dashboards, multiple channels
Growth Agent
$299/month		 Growth care Sales, booking and lead qualification Monthly optimization, lead routing support, WhatsApp or CRM checks, performance review Large custom workflows, deep backend development, unlimited changes
Automate System
$599/month		 Automation care Connected workflows and internal processes Workflow monitoring, integration troubleshooting, report checks, priority review New large features outside the agreed system scope
Enterprise AI
From $999/month		 Custom care Advanced multi-agent systems Priority support, custom workflows, security reviews, deeper optimization and reporting Anything outside the signed enterprise scope unless agreed
How support works

A clear process from issue to resolution.

Every support request should include the business impact, the affected channel and an example. That helps us fix the right thing faster.

1

Submit context

Tell us the plan, channel, issue, examples, screenshots and when the problem started. For live systems, include whether customers are affected.

2

Classify priority

We classify the request as guidance, standard support, integration issue, launch blocker or urgent production problem.

3

Diagnose the system

We review the agent configuration, prompt, knowledge base, widget, webhook, integration, provider status or usage limits depending on the issue.

4

Apply the fix

Small corrections may be applied under the care plan. Larger changes, new automations or new integrations may require a quote or upgrade.

5

Test and optimize

We validate the fix with realistic questions and, where relevant, suggest improvements to increase conversion or reduce repetitive work.

Priority levels

  • Critical: live agent is unavailable or a key production workflow is failing.
  • High: leads, bookings or important notifications are not arriving correctly.
  • Standard: answer quality, content updates, prompt improvements or configuration changes.
  • Guidance: questions about plans, best setup, training data or next steps.

Response expectations

Response targets depend on your plan, project scope and business hours. Enterprise projects may include custom service levels in a signed agreement.

  • Micro and Launch: best effort support during business days
  • Growth: prioritized review for sales and lead flow issues
  • Automate: priority review for workflow and integration issues
  • Enterprise: custom priority and escalation path
Troubleshooting

Common issues and what to check first.

These answers help you prepare a better support request and solve small issues faster.

The website agent is not showing on my site

Check that the installation script is placed before the closing body tag, that your website cache has been cleared and that ad blockers or security plugins are not blocking the script. If the site uses a page builder, send us the page URL and where the code was added.

The agent is answering incorrectly

Send us the exact user question, the wrong answer, the correct answer and the source where the correct information appears. Answer quality usually improves by updating the knowledge base, refining instructions or adding a stronger rule.

Leads are not arriving by email or CRM

Confirm the destination email, CRM field names, spam folder and whether the lead was captured inside the chat. For CRM issues, we may need to test the webhook, API key, field mapping or permission level.

WhatsApp replies are delayed or not delivered

WhatsApp delivery can depend on provider status, template approval, phone number quality, conversation rules and account limits. Send the number, timestamp, user message and expected response.

My booking agent is not syncing with calendar

Check calendar permissions, timezone, availability rules and whether the connected account has changed password or revoked access. Send an example date and the booking behavior you expected.

I need to add more services, prices or documents

Small updates can often be handled within the monthly care plan. Large document sets, new service lines or major conversation redesigns may require a new scope or upgrade.

The agent reached a usage limit

Each plan may include reasonable usage for its scope. If traffic or message volume grows, we can increase limits, adjust the plan or quote higher usage based on API and hosting costs.

I want to change from Micro to Growth or Automate

Upgrades are common. We review your current setup, define the new scope, connect the new tools and adjust the monthly care plan so support remains profitable and reliable.

Can Exania guarantee more sales?

No AI agent can guarantee sales. Exania can improve response speed, lead capture, qualification and automation, but final results depend on traffic, offer quality, pricing, market demand and follow up.

Can Exania replace my team completely?

No. Exania is designed to reduce repetitive work, answer common questions and support your team. Human review is still important for sensitive, high value or complex cases.

Support brief builder

Prepare a clean support request.

Fill this in before opening a request. You can copy it and send it through the Exania start or client portal.

Open request
Before launch

What clients should prepare.

The better the business information, the better the AI agent. This checklist helps us build faster and avoid weak answers.

Business content

Website URL, services, prices, FAQs, policies, hours, locations, contact methods and tone of voice.

Goal and outcome

Tell us what the agent must achieve, such as capturing leads, booking calls, answering support or reducing manual tasks.

Tools and access

List the tools you use, including CRM, email, calendar, WhatsApp provider, forms, sheets, website platform and analytics.

Need help choosing the right support path?

Start with the hiring flow. It helps us understand your business, select the right package and decide whether you need a simple bot, Growth Agent, Automate System or custom Enterprise AI.

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